A newer version of your browser is available. Older versions may limit your ability to access some of this site's functionality. Citizens Bank recommends upgrading your browser.
Log In
Secure log In to online banking
Contact Us
On the phone. Online. In Branch. When you need us, we’re here to help. For general questions please call us at 1-800-922-9999.
Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. Please visit our COVID-19 Resource Center for answers to FAQs and information on financial hardship relief assistance.
To get you to the appropriate area most efficiently, please use the best number below:
Business Banking
Hours: 7:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Sat & Sun
1-800-862-6200 for existing business banking customers.
1-800-4BUSINESS for new customers.
Checking and Savings Accounts
Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
1-877-360-2472 for questions regarding opening a new checking account, savings account, or a new CD.
1-800-922-9999 for questions about your existing checking account, savings account or CD.
Credit Cards
Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
Citizens Bank Card Services®
1-888-333-5145 for questions about credit card applications.
1-800-684-2222 for questions about your credit cards.
Home Borrowing
Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday
Citizens Bank Home Equity Loans® Customer Service
1-800-340-5626 for questions regarding an application for a new home loan.
1-866-999-0216 for questions about an existing home loan.
Citizens Bank Mortgage Loans® Customer Service
Hours: 8:00 AM to 8:00 PM Mon-Fri
1-888-514-2300 for questions regarding new mortgage applications.
1-800-234-6002 for existing mortgage customers.
Personal Loans
Hours: 8:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Saturday
Citizens Bank Personal Loans®
1-888-333-0104 for questions about personal loan applications.
1-866-999-0107 for questions about your personal loans.
Student Lending
Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Sat
Citizens Bank Student Loan® Customer Service
1-800-600-0008 for questions about your student loan applications.
1-866-259-3767 for questions about your student loans.
Citizens Bank Education Refinance Loan® Customer Service
1-888-411-0266 for questions about your education refinance loan applications.
1-866-259-3767 for questions about your education refinance loans.
Wealth Management
Hours: 8:00 AM to 6:00 PM Mon-Fri
1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
1-866-919-7699 for Premier Advisory or automated account inquiries
1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Is there a specific topic we can help you with?#
Contact Information for Business Banking
Business Banking
1-800-4BUSINESS (1-800-428-7463)
Monday-Friday, 7:00 a.m.-7:00 p.m. EST
Saturday, 8:00 a.m.-5:00 p.m. EST
Business PhoneBank
1-800-862-6200
Questions about Business Online Banking
1-877-229-6428
Contact Information for Certificates of Deposit (CDs)
Questions about your CD
1-800-922-9999
24 hours a day, 7 days a week
CD product information
1-800-600-0008
Open a new CD
1-877-360-2472
Contact Information for Checking Accounts
Questions about your checking account
1-800-922-9999
24 hours a day, 7 days a week.
Checking product information
1-800-600-0008
Open a new checking account
1-877-360-2472
Debit card issues
1-877-242-7837
24 hours a day, 7 days a week
Overdraft Protection
1-800-922-9999
24 hours a day, 7 days a week
Order checks
1-866-322-1350
Contact Information for Credit Cards
Apply for a credit card
1-888-333-5145
Contact Information for Home Equity
Talk to home equity advisors
1-800-340-5626
Overdraft Line of Credit program
1-800-922-9999
24 hours a day, 7 days a week
Contact Information for Investing and Retirement
Questions?
Citizens Investment Services® existing investment and retirement accounts
1-866-919-4520
SpeciFi® digital advisor enrollment assistance or account inquiries
1-866-471-5465
Premier Advisory or automated account inquiries
1-866-919-7699
Clarfeld | Citizens Private Wealth™ or automated account inquiries
1-866-605-4357
Email Us
Connect with an Advisor
Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:
Contact Information for IRA Savings and IRA CDs
For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.
To open an IRA account, please stop by your nearest Citizens Bank Branch.
Contact Information for Money Markets
Questions about your money market
1-800-922-9999
24 hours a day, 7 days a week
Money market product information
1-800-600-0008
Open a new money market
1-877-360-2472
Contact Information for Mortgages
Questions about your existing mortgage account
1-800-234-6002
Refinance or apply for a new mortgage
1-888-514-2300
Contact Information for Online & Mobile Banking
Questions about personal Online Banking
1-800-656-6561
Questions about Mobile Banking
1-877-670-4100
Questions about Business Online Banking
1-877-229-6428
Online Banking outage information
1-800-922-9999
24 hours a day, 7 days a week
Pay My Loan
Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.
Pay My Loan NowContact Information for Savings Accounts
Questions about your savings account
1-800-922-9999
24 hours a day, 7 days a week
Savings product information
1-800-600-0008
Open a new savings account
1-877-360-2472
Overdraft from savings program
1-800-922-9999
24 hours a day, 7 days a week
Contact Information for Security, Privacy, and Fraud Prevention
Report account fraud
1-800-922-9999
24 hours a day, 7 days a week
Fraud prevention information
1-877-229-6430
Contact Information for Students
Student Borrowing
1-888-411-0266
Banking For Students
1-800-600-0008
Wire Transfer Information
For Wire Transfers related inquiries please visit or contact your local branch.
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=|TargetElementId=|Key=Personalize your experience.#
Thank you for your interest in Citizens Bank
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11?state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit:
CitizensOne.com