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    Contact Us

    On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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    Contact Information for Business Banking

    Business Banking
    1-800-4BUSINESS (1-800-428-7463)
    Monday-Friday, 7:00 a.m.-7:00 p.m. EST
    Saturday, 8:00 a.m.-5:00 p.m. EST

    Business PhoneBank
    1-800-862-6200

    Questions about Business Online Banking
    1-877-229-6428

    Contact Information for Certificates of Deposit (CDs)

    Questions about your CD
    1-800-922-9999
    24 hours a day, 7 days a week

    CD product information
    1-800-600-0008

    Open a new CD
    1-877-360-2472

    Contact Information for Checking Accounts

    Questions about your checking account
    1-800-922-9999
    24 hours a day, 7 days a week.

    Checking product information
    1-800-600-0008

    Open a new checking account
    1-877-360-2472

    Debit card issues
    1-877-242-7837
    24 hours a day, 7 days a week

    Overdraft Protection
    1-800-922-9999
    24 hours a day, 7 days a week

    Order checks
    1-866-322-1350

    Contact Information for Credit Cards

    Apply for a credit card
    1-888-333-5145

    Contact Information for Home Equity

    Talk to home equity advisors
    1-800-340-5626

    Overdraft Line of Credit program
    1-800-922-9999
    24 hours a day, 7 days a week

    Contact Information for Investing and Retirement

    General Investing Inquiries
    1-800-242-2224

    SpeciFi® Inquiries
    1-855-635-6663

    Contact Information for IRA Savings and IRA CDs

    For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

    To open an IRA account, please stop by your nearest Citizens Bank Branch.

    Contact Information for Money Markets

    Questions about your money market
    1-800-922-9999
    24 hours a day, 7 days a week

    Money market product information
    1-800-600-0008

    Open a new money market
    1-877-360-2472

    Contact Information for Mortgages

    Questions about your existing mortgage account
    1-800-234-6002

    Refinance or apply for a new mortgage
    1-888-514-2300

    Find a home loan originator near you

    Contact Information for Online & Mobile Banking

    Questions about personal Online Banking
    1-800-656-6561

    Questions about Mobile Banking
    1-877-670-4100

    Questions about Business Online Banking
    1-877-229-6428

    Online Banking outage information
    1-800-922-9999
    24 hours a day, 7 days a week

    Pay My Loan

    Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

    Pay My Loan Now

    Contact Information for Savings Accounts

    Questions about your savings account
    1-800-922-9999
    24 hours a day, 7 days a week

    Savings product information
    1-800-600-0008

    Open a new savings account
    1-877-360-2472

    Overdraft from savings program
    1-800-922-9999
    24 hours a day, 7 days a week

    Contact Information for Security, Privacy, and Fraud Prevention

    Report account fraud
    1-800-922-9999
    24 hours a day, 7 days a week

    Fraud prevention information
    1-877-229-6430

    Contact Information for Students

    Student Borrowing
    1-888-411-0266

    Banking For Students
    1-800-600-0008

    Contact Information for Wealth Management

    Questions about your wealth management accounts
    1-800-242-2224

    To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

    Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

    Wire Transfer Information

    For Wire Transfers related inquiries please visit or contact your local branch.

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